Return & Exchange Policy

Exchange&Return Policy

We want you to love your purchase! However, exchanges are only accepted in the case of defective items or if you have received the wrong product. Please review our updated exchange policy below:

  1. Eligibility for Exchanges

    • Exchanges are only accepted if the product is defective or if the wrong product was received.
    • We cannot accept exchanges for size-related issues, as a detailed size chart is provided at checkout to assist with sizing decisions.
    • The product must be in new, unused, and unwashed condition, with all original tags and packaging.
    • The item must not be worn or altered in any way.

  2. Color Disclaimer

    • Due to differences in photography lighting, screen resolution, and monitor settings, the color of items may vary slightly from what appears online. We cannot accept exchanges based on color discrepancies.

  3. Exchange Process

    • To initiate an exchange, please contact our customer service team at jacindaclothing@gmail.com or call us at 944-70-97-548 ,90-744-74-300 within 30 days of receiving your order.
    • Include your order number, a description of the defect or wrong product received, and any supporting photos if applicable.
    • If your exchange is approved, we will send you a new item of the same product (size and color) once we receive the defective or incorrect product back.

  4. Return Shipping Costs

    • If the item is defective or the wrong product was received, we will cover the cost of return shipping.

  5. Exchange Processing Time

    • Once your returned item is received and inspected, your exchange will be processed within 5-14 business days.
    • A new item will be shipped to you immediately after the defective or incorrect product is returned.

  6. Final Sale Items

    • Items marked as "Final Sale" are not eligible for exchange or return.

  7. Damaged, Defective, or Wrong Products 

    • If you receive a damaged, defective, or incorrect product, please contact our customer service team immediately and we will assist you with a prompt exchange and send you a new item.

  8. Return/Exchange Video Requirement

    To help us process your return or exchange efficiently, please provide a clear, unedited video showing the following:

    • Product Damage: If the item is defective or damaged, please film the damaged areas clearly.
    • Incorrect Product: If you received the wrong product, please show the product and packaging to confirm the error.
  9. Kindly retain the receipt or proof of purchase for future reference.

    We want you to be 100% satisfied with your purchase, and our team is here to assist you with any questions or concerns!

     

    Disclaimer:Please be aware that the color of the product may vary slightly due to differences in lighting conditions during photography.

     

    Additional Information:

    • Order ID and Tracking: Please provide your Order ID and the return courier tracking ID to facilitate the processing of your exchange.
    • Exchange Fulfillment: Approved exchanges will be dispatched expeditiously.

     

    Return address :

    Jacinda Designer Boutique & Bridal studio, Nandavanam, Palayam, Thiruvananthapuram, Kerala 695033


    Initiating a Return

    To initiate the return process, please contact us via one of the following methods:

    • Phone: +91-9447097548
    • WhatsApp: +91-9074474300
    • Email: jacindaclothing@gmail.com

    We kindly request that you obtain prior authorization before returning any items. Please be advised that returns without prior approval cannot be accepted. Your cooperation in this matter is greatly appreciated.

    We value your patronage and are dedicated to ensuring a seamless and satisfactory shopping experience.

    Happy Shopping with Jacinda