We want you to love your purchase! However, exchanges are only accepted in the case of defective items or if you have received the wrong product. Please review our updated exchange policy below:

Eligibility for Exchanges

Exchanges are only accepted if the product is defective or if the wrong product was received.

We cannot accept exchanges for size-related issues, as a detailed size chart is provided at checkout to assist with sizing decisions.

The product must be in new, unused, and unwashed condition, with all original tags and packaging.

The item must not be worn or altered in any way. 

Exchange Process

To initiate an exchange, please contact our customer service team.

Include your order number, a description of the defect or wrong product received, and any supporting photos if applicable.

If your exchange is approved, we will send you a new item of the same product (size and color) once we receive the defective or incorrect product back.

Return Shipping Costs

If the item is defective or the wrong product was received, we will cover the cost of return shipping.

Exchange Processing Time

Once your returned item is received and inspected, your exchange will be processed within 5-14 business days.

A new item will be shipped to you immediately after the defective or incorrect product is returned.

Final Sale Items

Items marked as "Final Sale" are not eligible for exchange or return.

Damaged, Defective, or Wrong Products 

If you receive a damaged, defective, or incorrect product, please contact our customer service team immediately and we will assist you with a prompt exchange and send you a new item.

Return/Exchange Video Requirement

To help us process your return or exchange efficiently, please provide a clear, unedited video showing the following :

Product Damage

If the item is defective or damaged, please film the damaged areas clearly.

Incorrect Product

If you received the wrong product, please show the product and packaging to confirm the error. 

Kindly retain the receipt or proof of purchase Order Id for future reference.

We want you to be 100% satisfied with your purchase, and our team is here to assist you with any questions or concerns!

Color Disclaimer

Due to differences in photography lighting, screen resolution, and monitor settings, the color of items may vary slightly from what appears online. We cannot accept exchanges based on color discrepancies.

Additional Information :

• Order ID and Tracking : Please provide your Order ID and the return courier tracking ID to facilitate the processing of your exchange.

• Exchange Fulfillment   : Approved exchanges will be dispatched expeditiously.

Return address :

Jacinda Designer Boutique & Bridal studio, Nandavanam, Palayam, Thiruvananthapuram, Kerala 695033

Initiating a Return

To initiate the return process, please contact us via one of the following methods:

• Phone : +91-9447097548

• WhatsApp : +91-9074474300

• Email : jacindaclothing@gmail.com

We kindly request that you obtain prior authorization before returning any items. Please be advised that returns without prior approval cannot be accepted. Your cooperation in this matter is greatly appreciated.

We value your patronage and are dedicated to ensuring a seamless and satisfactory shopping experience.

Happy Shopping with Jacinda